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Open:
24/7
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Support
We want to make sure that you have a fun, problem-free gaming
experience at Glowing Casino. Should you have any questions or concerns, there
are a variety of quick and convenient ways to get in touch with our customer
support representatives.
Our customer service professional team is standing by 24
hours a day, 7 days a week, in order to provide you with the best service
possible.
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| Email Support |
Issue |
| support@monacogoldcasino.com |
Use this address for general questions/concerns. |
| deposits@monacogoldcasino.com |
Use this address for deposit-related concerns. |
| withdrawals@monacogoldcasino.com |
Use this address for withdrawal-related concerns. |
| tech@monacogoldcasino.com |
Click here for if you are having problems downloading or running
our software, or for other computer-related questions.
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| feedback@monacogoldcasino.com |
We want to know how we're doing!
Comments and suggestions are welcome.
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| Telephone Support |
1-268-481-2256 (International)
1-866-463-9279 (Toll-Free US/Canada)
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| Fax |
1-268-481-2257 (International)
1-866-463-9281 (Toll-Free US/Canada)
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| Write to Us |
P.O Box W1016,
Woods Centre, St. John's, Antigua, W.I
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We also offer real time instant messenger support,
which many of our customers find to be extremely convenient. Just click on any
“online support” icon!
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Here are some Frequently Asked Questions:
What should I do if I forget my password?
 If you lose your password, just contact us and we will verify that the account is yours. You will need to prove this by providing various account details such as your account history, email address, home address, and name. We will investigate, assign you a new password, and send it to your email account.
What if my computer malfunctions in the middle of a game?
Our software records every bet, deal, roll and spin you make, so our server remembers how you are doing even if your computer suddenly freezes or crashes. When this happens, just re-boot your computer and log in to Glowing Casino. Go back to the game you were playing- the computer will allow you to pick up where you left off.
Do I need any special hardware or software to play your games?
Your PC must be running MAC, Windows3.1, WindowsNT, Windows95, Windows98, Windows2000, or WindowsXP, and you must have 9.6 MB of disk space. Then, simply follow the simple instructions on the website to download Glowing Casino’s software onto your computer.
I’ve recently opened an account, but I don’t see my 20% bonus on my balance.
The signup bonus is added to your account manually. It will appear within 24 hours of your initial deposit.
There is money in my account, but I can’t bet or play.
Make sure that there is enough money in your balance for the specific game you want to play. Our minimum bet requirements range from $0.25 to $5.00. That means that, for example, you can’t play at a $5.00 table if you only have $4.50 in your balance.
Will you refund my deposit if the casino games don’t work on my computer?
Yes, we will certainly give you a full refund if you can’t play our games. But first, we will try to help you solve your computer problem. Most of the time, we find that a simple step such as re-booting your computer can solve the problem.
However, in the event that we cannot help you, your deposit will be refunded in full.
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